Customer Service
"We value customer input. When a customer contacts us with feedback, we listen carefully and treat it as an opportunity to improve."
Customer Service Representatives (CSR’s) at A+ School Apparel are considered the "front line." Often, a CSR is the very first contact that a new or potential customer has with the company. Therefore, the Customer Service department at A+ School Apparel is every bit as important as planning, manufacturing, sales, credit and shipping. Thanks to our excellent customer service, it is possible to pursue our goal of excellent customer satisfaction.
Each A+ School Apparel customer has a dedicated CSR that is involved in all aspects of managing the account. This includes account set-up, inventory questions, order tracking information, and establishing forecasts.
Each CSR undergoes extensive initial and on-going training and is expected to be friendly and personable while being empowered to provide information and make decisions.
A+ School Apparel does not hire people and train them to be friendly; we hire friendly people and train them to offer the best customer service.
Dealer Relationship
At A+ School Apparel, we ask that you be a full-line retailer of our products. There's a good reason for this. To maintain our high standards of quality from beginning to end, we want to develop and maintain relationships only with those suppliers who are committed to the school uniform market.
Our Goal
At A+ School Apparel, we want our relationship with you to be more than just a series of transactions. We want to develop a partnership. We hope that by your adherence to these simple policies, we can make the ordering process as smooth and hassle-free as possible.
Please contact Customer Service at 800-227-3215 with any questions, further information, or simply for a friendly chat.